Terms of Use

These terms cover your use of well360 at gowell360.com. They are a contract between you and Longhill Ventures LLC, a Wyoming limited liability company, 1908 Thomes Ave STE 12092, Cheyenne, WY 82001, USA ("we", "us"). You can reach us at support@gowell360.com.

By buying a plan or using well360 you agree to these terms, our Refund and Cancellation Policy, and our Privacy Policy. If you do not agree, do not use well360.

1. What well360 is

well360 is a web app that gives general exercise guidance for everyday, non-specific low back pain. It has a 12-week plan of gentle 15-minute daily sessions that you follow with photos, a timer and recorded voice cues, plus morning and bedtime routines, short articles, progress tracking and streaks. You can add it to your phone's home screen.

well360 is not medical care. It is not a medical device. It does not diagnose, treat, cure or prevent any condition, and it does not replace a doctor or physical therapist. It has no AI features. The voice cues were made in advance with a text-to-speech tool. Please read the Medical Disclaimer before you start. It is part of these terms.

2. Who can use it

• You must be 18 or older.
• You must give a real email address that you control. It is how you log in.
• One membership is for one person. Do not share your login.
• You must answer the quiz and the safety check honestly. If the safety check tells you to see a doctor, please do that before you exercise.
• well360 is not for you if you have a diagnosed back condition, recent back surgery or any warning sign listed in the Medical Disclaimer, unless a doctor has said you can exercise.

3. Your plan and billing

You pay for a plan that lasts 1 week, 1 month or 3 months. Plans renew on their own until you cancel. These are the prices at the date above. The price shown to you at checkout is the one that applies to you.

Plan	You pay for the first period	Then, every period until you cancel
1 week	$4.99	$4.99 every week
1 month	$9	$23.99 every month
3 months	$14	$59.99 every 3 months

• Introductory prices. The lower price applies to the first period only. After that, the full price in the right-hand column is charged each period until you cancel.
• Automatic renewal. We charge your payment method at the start of each new period. You agree to this at checkout. We will not charge you for a new period if you cancel before it starts.
• Taxes. Where the law requires us to collect VAT, sales tax or a similar tax, it is shown at checkout before you pay or is included in the price shown.
• Payments. Payments are handled by Stripe. You can pay by card, Apple Pay, Google Pay or PayPal where shown. We never see or store your full card number. Prices are in US dollars. Your bank or card company may add currency conversion fees.
• Name on your statement. The charge may show on your statement as Longhill Ventures or Ultra+. Ultra+ is the name on our payment account. Please check for both names before you ask your bank about a charge.
• Failed payments. If a payment fails, we or Stripe may try again. We may pause your access until the payment goes through.
• Price changes. We may change the price of future periods. We will email you at least 30 days before a new price applies to you. You can cancel before it starts. If you do not cancel, the new price applies from your next period. The $5 price in section 5 is not changed while you stay on it.

4. Cancelling

• You can cancel at any time in your account. It takes two taps.
• When you cancel, you keep access until the end of the period you already paid for. You will not be charged again.
• You can change your mind before that period ends and keep your membership.
• Cancelling does not refund the period you already paid for, except where our Refund and Cancellation Policy or the law says so.
• If you cannot get into your account to cancel, email support@gowell360.com from the email you signed up with and we will cancel it for you.

5. The $5 a month offer

When you start to cancel, we may offer you a price of $5 a month. If you accept:

• Your current period carries on at the price you already paid. Nothing is charged today.
• From your next renewal, you pay $5 every month instead of your old price. This applies even if you were on the 1-week or 3-month plan.
• The $5 price stays for as long as your membership continues without a break. If you cancel and later come back, you pay the price shown at that time.
• You can still cancel at any time, the same way as before.
• Accepting the offer does not give you a new right to a refund or to withdraw.

You can say no and cancel instead. We will not make that hard.

6. Refunds

Periods already paid for are not refunded, except where our Refund and Cancellation Policy says so or where the law gives you a right we cannot take away. If you live in the EU, the EEA or the UK, you can withdraw within 14 days of your first payment and get a full refund. How that works is set out in the Refund and Cancellation Policy.

If a charge looks wrong, email support@gowell360.com first. We will look into it quickly.

7. Using well360 safely

You decide whether the exercises are right for you. Move slowly and within comfort. Stop any session if pain gets worse or spreads down a leg, and see a doctor if you have any of the warning signs listed in the Medical Disclaimer. Do not stop or change any medicine because of well360.

8. Your account

Keep access to your email safe. You are responsible for what happens under your login. Tell us if you think someone else has got in. We can close an account that is used by more than one person.

9. Our content and your licence

The sessions, photos, audio, voice recordings, text, images, plans and the app itself belong to us or our licensors. They are protected by copyright and other laws.

While your membership is active, we give you a personal, limited, non-exclusive, non-transferable licence to use well360 for your own exercise. You may not copy, record, download (except where the app lets you), resell, share, scrape or reverse engineer the content or the app. You may not use it to train any AI model.

10. Your data

How we handle your data is explained in the Privacy Policy. When you give us your email in the quiz, we save your email, first name, marketing choice and your quiz answers. By starting the quiz you agree that we keep your quiz answers, which include details about your back pain, and the pain check-ins you log in the app on our servers to build and adjust your plan. You can withdraw your agreement at any time by emailing support@gowell360.com.

11. Changes to well360

We may update, improve or change features and content. We may remove a feature if there is a good reason, for example a legal reason, a safety reason or a technical reason. If a change makes well360 clearly worse for you in a way that matters, we will tell you in advance. In that case you may cancel, and you may be entitled to a refund of the unused part of the period you paid for, as the law provides.

We may stop offering well360 altogether. If we do, we will tell you and refund the unused part of the period you paid for.

12. Problems with well360

If well360 does not work as described, tell us at support@gowell360.com. We will try to fix it. The law may give you extra rights when digital content or a digital service is faulty or not as described. These rights are in the Refund and Cancellation Policy. Nothing in these terms takes them away.

13. Ending your membership

You can end your membership at any time (section 4). We may suspend or end your membership if you break these terms in a serious way, misuse the app, or do not pay, and we will explain why. If we end your membership for any reason other than something you did, we will refund the unused part of the period you paid for.

14. Liability

We provide well360 with reasonable care and skill. We cannot promise it will suit you, that it will help your back, or that it will always run without interruption or errors. Results differ from person to person.

To the extent the law allows:

• We are not liable for loss or damage that was not a foreseeable result of our breach.
• We are not liable for injury to the extent it is caused by you not following the safety guidance, ignoring a warning sign, or doing exercises that were not right for your health.
• Our total liability to you for all claims about well360 is limited to what you paid us in the 12 months before the claim.

Some places do not allow limits on certain kinds of loss, so parts of this section may not apply to you. Nothing in these terms limits or excludes liability that cannot be limited or excluded by law. This includes liability for death or personal injury caused by our negligence, for fraud, for our gross negligence or wilful misconduct, and for breaking consumer rights that the law gives you. If you are a consumer, the law of your country may give you rights that are stronger than these terms. Those rights stay.

15. Governing law and disputes

These terms are governed by the laws of the State of Wyoming, USA, without its conflict-of-laws rules. Nothing in these terms removes the protection of the mandatory consumer laws of the place where you live. If you live in the EU, the EEA, the UK or another place with such laws, you keep those protections, and you may bring a claim in the courts where you live.

Please contact us first at support@gowell360.com and give us 30 days to try to fix the problem. Most issues can be solved this way. This does not stop you from going to a court or authority sooner.

These terms do not require arbitration and do not waive class actions. If you use well360 for business and not as a consumer, the state and federal courts in Laramie County, Wyoming have exclusive jurisdiction. If you are a consumer, nothing here stops you from using the courts that the law gives you.

We do not currently agree to take part in out-of-court dispute resolution schemes, unless the law requires us to.

16. Other terms

• Changes to these terms. We may update these terms. If a change matters, we will tell you by email or in the app before it applies. If you do not agree to the change, you can cancel before it applies. Using well360 after it applies means you accept it.
• Notices. We will send notices to the email on your account. You can write to us at support@gowell360.com or at the postal address at the top.
• Events outside our control. We are not responsible for delays or failures caused by things we cannot reasonably control, such as internet or hosting outages, or acts of authorities.
• If part of these terms is not valid, the rest still applies.
• Giving up a right. If we do not use a right straight away, we do not lose it.
• Transfer. We may transfer these terms to another company as part of a business sale. We will tell you. You may not transfer your membership.
• Whole agreement. These terms, the Refund and Cancellation Policy, the Medical Disclaimer and the Privacy Policy are the whole agreement between you and us about well360.
• Language. These terms are in English. If we give you a translation, the English version applies unless the law says otherwise.

17. Contact

Longhill Ventures LLC 1908 Thomes Ave STE 12092, Cheyenne, WY 82001, USA support@gowell360.com